Beyond Commissions: A Call for True Transparency in Strata Management
The strata industry is undergoing a long-overdue transformation. With SCA NSW announcing that member agencies will phase out insurance commissions by January 2026, many are celebrating this shift as a win for transparency. And it is, but only if the messaging matches the reality. Some businesses are now publicly declaring they’ve never taken insurance commissions. […]
After a Night of Reflection: Leading with Courage, Grace, and Unity
Preface As a business owner, I hesitated to share this. I even posted briefly yesterday morning, then took it down after 11 minutes. Not because I didn’t mean what I wrote, but because I wasn’t ready. The emotions were raw, and I needed time to reflect. I understand that sharing something personal, especially in a […]
The Cost of Delay: Why Deferred Maintenance is Strata’s Silent Crisis
In strata management, deferred maintenance is the quiet saboteur. It’s not dramatic like a fire or flood, but it’s just as destructive. It creeps in slowly, eroding buildings, budgets, and trust. And in our experience at Bettr Strata, it’s alarmingly common. What Is Deferred Maintenance? Deferred maintenance is the postponement of necessary repairs or upkeep, […]
The Noisy Neighbour – A Common Strata Complaint
The Noisy Neighbour – A Common Strata Complaint Overview Noise complaints are among the most frequent and emotionally charged issues in strata living. Whether it’s loud music, stomping, or late-night parties, these disputes often land with the strata committee. This case study explores how one committee handled a noise complaint involving a resident, using both […]
Leading with Integrity: Why We Support SCA NSW’s Move to End Strata Insurance Commissions
As the Managing Director of a company that has operated on a no-commission model from day one, I welcome the recent announcement by Strata Community Association NSW (SCA NSW) to phase out strata insurance commissions. This is a landmark decision that signals a shift toward greater transparency, accountability, and consumer protection in our industry. Why This Matters […]
Strata in 2025: Reform, Technology, Sustainability & Community – What Owners Need to Know
The strata industry in Australia is undergoing a seismic shift. Legislative reform is gaining momentum, PropTech is reshaping how buildings are managed, and owners are demanding greater transparency and accountability. For strata owners and committees, 2025 isn’t just another year, it’s a turning point. At Bettr Strata, we’re not just watching these changes unfold. We’re […]
If This Is Your “Normal,” Something’s Wrong
In strata management, we’ve long celebrated the hustle, long hours, sacrificed weekends, and relentless dedication. A recent post from a fellow strata professional described working 20+ hour days, skipping holidays, and pushing through 36-hour stretches as the path to success. Let me be clear: if this is your “normal,” something is wrong. Not with you […]
Building Bettr: A Family Business with a Community Heart
When I started Bettr Strata, I wasn’t just launching a business, I was laying the foundation for something deeper. Something that reflects the values I live by, the community I care about, and the legacy I hope to leave behind. This past weekend, I was out delivering flyers with my two kids. What began as […]
Why We Launched the NO BS Exit Plan
Strata Management Needs a Reset A couple of weeks ago, I sat across from a colleague in the strata industry. We were discussing a building clearly dissatisfied with their current strata manager, someone who worked for him. The service was subpar, communication was worse, and the committee wanted out. No common ground could be found. […]
Strata Commission Review: A Time for Transparency, Empathy, and Thoughtful Reform
Prompted by recent concerns around transparency and fairness in strata insurance commissions, the NSW Government has launched a formal review into the practice — a move that has sparked important conversations across our sector. As Fair Trading Minister Anoulack Chanthivong stated: “With more than 1.2 million people living in strata schemes in NSW, we need […]