As the Managing Director of a company that has operated on a no-commission model from day one, I welcome the recent announcement by Strata Community Association NSW (SCA NSW) to phase out strata insurance commissions. This is a landmark decision that signals a shift toward greater transparency, accountability, and consumer protection in our industry.
Why This Matters
For too long, strata insurance commissions have created a grey area in the relationship between strata managers and owners. While technically legal, these commissions often blur the lines of fiduciary duty and can lead to conflicts of interest, where decisions may be influenced by financial incentives rather than the best interests of the owners.
SCA NSW’s decision to eliminate these commissions is a bold step that prioritises clarity, fairness, and trust. It aligns strata management practices with broader consumer expectations and regulatory standards, and it sets a new benchmark for ethical conduct in our sector.
Our Position: No Commissions, No Compromise
At our company, we’ve always believed that transparency is non-negotiable. That’s why we’ve never accepted commissions on insurance or any other third-party services. Our clients know exactly what they’re paying for, and they can trust that our recommendations are based solely on what’s best for their property and community.
This approach has not only earned us the trust of our clients, but it’s also allowed us to build long-term relationships based on integrity and shared values.
What’s Next?
We encourage other strata management firms to follow SCA NSW’s lead and adopt commission-free models. The future of strata is one where owners are empowered, managers are accountable, and every dollar spent is clearly justified.
We’re proud to support this reform and look forward to seeing the positive impact it will have across the industry.
Yours in strata,
JM